Testimonials Heathcliff House B&B Guest House Torquay -

Please click here to read about the changes to our service so that you can be COVID-19 Confident when staying in our home

Genuine Reviews

Heathcliff House Devon Cream Tea Afternoon Tea Torquay in Devon

I wanted to post about our recent post-COVID-19 Lock down stay.

We stayed 4th July for 3 nights staying in Room 7 and Room 5.

We were sent instructions before arrival with details of how the B&B is operating at the moment and these were very thorough. From the moment we booked we knew we had made the right decision to go so soon after lockdown, as these instructions showed Nigel and Juliette were on the ball with what they needed to be doing.

The house as always was clean, tidy and very welcoming. We called when we arrived and were invited inside when Nigel was ready to greet us. The new normal for prepayment, distance at check in, opened doors and closed behind you, key in your room door and the one-way system, worked great!

The bedrooms were clean as always and had instructions in there for replacing towels etc (as they are not allowed to service your rooms whilst you stay, this was fine for us) They even left a few wipes in the room which was a nice touch, but the room was that spotless, that I used these before checkout to antibac the high touch areas, before they would need to enter the room after.

Since staying in room 7 before, the bed has been replaced and a fan was already in the wardrobe, this room is our favourite. The bed is now HUGE, comfortable and the fan was a great addition for us, as we always sleep with one on at home.

Breakfast as always was AMAZING! Nigel was the perfect cook (and also the morning musical entertainment) and Juliette did a fab job as maitre d', she remembered your daily order, juice request, hot drink likes and was always on hand for anything extra or a good old chat (always at a safe distance for herself and you) once breakfast was made, it was placed on a table and you were able to collect the plates, no issues with this as normally you would be helping yourself to the self-service part of breakfast anyway!

We had afternoon tea with prosecco on arrival and this was tasty, excellent value and a great portion. We also ordered a packed lunch each day (a steal at £5 per person for freshly made lunch) again every day these were great.

Although a stay here is slightly different to the 'norm', Nigel and Juliette remain the greatest of hosts, they are fully aware of their responsibilities to be COVID-19 Secure and this certainly made us enjoy our stay feeling safe and sound whilst on their premises.

Make sure you do pre-book for meals out, or perhaps talk to these guys to see if they are doing an evening meal, as all of their food is amazing.

Keep up the good work guys, we can't wait to come back already.

Gavin, Jon and Kim

Listen as Ali answers a few questions about why she loves Heathcliff House and South Devon so much

"It's like coming to stay with friends....."

Listen to Jean answer a few questions from Juliette on why she and Andy like Heathcliff House and the #EnglishRiviera so much and just keep coming back

"Everyone is so friendly, nothing is too much trouble, that's why we keep coming back!"

Perfect

Upon arrival we were greeted warmly by both Nigel and Juliette. They are clearly very proud of their beautiful home with it's wonderful Agatha Christie connection and quite right too! We were shown to our room after being informed about the breakfast room and residents lounge and were given all the information we needed. The room was SPOTLESSLY clean, had an amazing outlook and came complete with homemade biscuits, fresh fruit and fresh milk in the little fridge. The tea/coffee supplies were plentiful and replenished daily. The bathroom was SPOTLESSLY clean and some rather nice toiletries had been provided, including body lotion! The residents lounge/bar is comfortable, well stocked and fairly priced, with an honesty sheet should Nigel or Juliette not be on hand. This is clearly not misused, which in itself speaks volumes about the levels of respect these two amazing hosts easily earn! Should ANYTHING be needed, they are never more than a quick ring of the bell away, and appear with a beaming smile and a ready answer. The breakfast is AMAZING. Beautiful homemade preserves, muffins etc, a great choice of teas, coffee and juices, good selection of cereals and two different natural yogurts and fresh fruit. The hot selection was plentiful, freshly cooked to order, locally sourced and blooming tasty! The mushrooms! Oh my days! Dietary requirements are catered for, with gluten free alternatives for another in our party always available. The service is prompt but not rushed, friendly but not invasive and always with a smile! The extra touches from Juliette and Nigel take this kind of establishment from good to brilliant and are much appreciated. There is always the option to book a cream tea (homemade of course!), packed lunches - the list is endless. The motto here is arrive as guests, leave as friends - we certainly did. Nigel and Juliette were born to do this - they are VERY knowledgeable about the area, the public transport, the theatres, the cinemas and other local events. They even joined us in the bar one evening for a quiz.

Tracey, Norwich, Norfolk

Simply the Best

Heathcliff House is one of those previously undiscovered gems that you are almost afraid to tell others about as it's so good that you want to (selfishly) keep a secret!

Everything about it is excellent -

The location - ideal for all public transport and easy walk into Torquay.

The food - we had breakfast everyday and a (homemade) Devon cream tea. Much of the foodstuffs provided are either homemade or locally sourced and delicious!

The stay - We stayed in room 8 - very comfortable large bed and fridge with fresh milk.

The lounge/bar - well stocked with local beers and cider (lovely).

The prices - so much less than many comparable establishments in the area (we've tried a few).

And last, but by no means least - the owners.

Nigel & Juliette Ede's motto is “Arrive as guests, leave as friends”. We were treated as old friends from the moment we arrived - they really were splendid in all respects. Again, such a refreshing change from some other establishments we've stayed in! It's clearly obvious why they keep winning awards!

Can't praise this place highly enough - we will definitely be returning.

Gary, Norfolk

We had a lovely few days away at Heathcliff House. Juliette and Nigel are amazing hosts with nothing too much trouble. The breakfast was amazing with all fresh ingredients and plenty of choice. We booked afternoon tea for the day we arrived which was lovely and then spent the evening in the bar relaxing. The room was well equipped, clean and warm with a comfortable bed. We will definitely be returning.

Carol (and Paula!), Gillingham, Kent

A comfortable guest house at a great price

in a perfect location for all needs

Nigel and Juliette agreed to an arrival/check in time up to 3 hours after their usual check in. This was critical to our travel and weekend plans. Their welcome is always very warm and friendly. Their rooms are always well serviced and impeccably clean. Breakfasts are the best we have experienced in any hotel worldwide. Ingredients are locally sourced. Jams, butters and yoghurt is made in house. There is a bar on the premises that is a popular and friendly meeting place for evening drinks. The hotel location is on a main bus route to the town, beach and shops. Close to the local Rail station and local pubs. Nigel and Juliette work extremely hard to ensure that their accommodation is as homely and comfortable as possible for all their guests. They have big personalities and warm hearts.

Paul Plumridge, Harlow, Essex

On arrival we were welcomed by Juliette who asked if we needed help with any luggage. We were shown to our room and what a beautiful room it was too. A lot of thought has gone into these rooms with added extras that make your stay that more comfortable. Juliette gave us a little run through about the local area what buses to catch and where to visit.

Breakfast was excellent with plenty of choice, if it wasn't there for you then Nigel and Juliette would get it for you. Lots of homemade jams, muesli and homemade butter!

We would 100% recommend Heathcliff House to anyone wanting somewhere to stay in Torquay.

Thank you Nigel and Juliette for making our stay so enjoyable.

Julie and Steve Austin, Northampton

"Myself and my husband stayed here for 2 nights from Friday 10th August 2018. We booked a standard small double ensuite room. On arrival we were greeted by Nigel (the owner along with his wife Juliette) the welcome was very relaxed and informative, with information about the area, breakfast, packed lunches and also shown to the room.

Our room was room 3 located at the front of the hotel. This was right by a main road, but when the window was closed there was NO noise at all. This room had a ceiling fan installed due to not being able to leave the window open, which is such a great thought by the owners!

The room was small but had everything you needed for a comfortable night. It was clean, the bathroom was great with a powerful shower. There was tea and coffee too! There was a hairdryer in the room and an iron and board available on request! The house itself is large but extemely clean, quiet and relaxed.

There is one parking space available for each room, which is provided free of charge!

Breakfast is served downstairs in the 'basement room'. Now this is where the magic is, if you get the option to book breakfast, then BOOK IT!! It is amazing!! Each ingredient is fresh, cooked to order, local produce and cooked perfectly.

You can help yourself to tea, coffee, juice, cereal, homemade jams, homemade lemon curd and home churned butter!! AMAZING! The full english (or whatever you want to order) is the best breakfast we have had, honestly you need to try it to enjoy it (check out the photos on Tripadvisor!)

The house is local to Torre train station which links to the stations on the English Riviera, the rest of Devon and even Cornwall, which was perfect as I work on the railway and get free travel. There is also a bus stop right outside the hotel!! So even though the hotel is further out of Torquay than normal, you can easily get around and leave the car parked up!

We decided to order a packed lunch for our journey home, again this was excellent. It had a sandwich, crisps, fruit, water, home-made muffin and a homemade sausage roll!!

Overall this place is amazing and we will definitely be back!! Thanks for a great stay!! By the way this accommodation is LGBT friendly!"

Gavin and Jon, Dudley

Nigel and Juliette are fabulous hosts, they made us feel very welcome and immediately comfortable. We were surprised by all the little extra touches like home-made scones, jam, biscuits, butter! Nothing is too much trouble for Nigel and Juliette, they are two of the nicest people we have ever met. We would definitely recommend Heathcliff House, the rooms are clean, well maintained, the locally sourced food is excellent, and the hosts and staff are friendly and helpful. We love the feeling of being home from home as you walk through the door. We cannot fault Heathcliff House in any way. The location is excellent and for those who don’t want to walk far there are bus stops just outside the front door. We can’t wait to visit again this year!

Lynn and Phil, Birmingham

The location was very good to get to by car or train. The welcome was very friendly and welcoming. Food was excellent and freshly cooked with fresh local products. The rooms were value for money and very clean. We would stay again as nothing was too much trouble for the owners.

John and Margaret, Oswestry

The thing we like best about Heathcliff House is that we are always made welcome when we arrive and during our stay, nothing is ever too much trouble. Rooms are always very clean and tidy and changed regularly. Heathcliff House is very central. The staff at Heathcliff House are friendly, always willing to help and their freshly cooked breakfasts are excellent. We would definitely recommend Heathcliff House due to its friendliness, cleanliness, great food and central location. We love Torquay and staying here allows us to visit my childhood friend and the surrounding areas. We are hoping to return this year.

Prue and Trevor, Wolverhampton

We are always given a warm and friendly reception and are sure of a relaxed and comfortable stay at Heathcliff House. Our first stay was a last minute one night stay to attend a funeral. Other places would not allow one night stays, Nigel and Juliette not only allowed this but let us book in early morning to change our clothes prior to attending the funeral. Heathcliff House is near public services and as they have a car parking space for each room parking is guaranteed. We think Heathcliff House offers excellent value for money. The thing that makes us stay again is that we “arrived as guests but left as friends”, Nigel and Juliette are committed to making your stay, relaxed and pleasant. We are looking forward to our next stay already when we will be visiting the Devon and Exeter Agriculture Show.

Derick and Gay, Sandhurst, Berkshire

We were looking for accommodation that has good ratings or reviews, and has out of season offers. We saw a video of Heathcliff House and the rooms looked lovely and clean. The breakfasts also looked scrummy so we booked. We stayed at Heathcliff House for five nights and are pleased to say that Nigel and Juliette made us feel special! The service was great and the home cooked treats and breakfast were super. We would certainly stay again!

Bill and Carolyn

We stayed at Heathcliff House recently. I would recommend it very highly. Nigel and Juliette were extremely welcoming. The accommodation was comfortable and clean, brimming with character. We arrived early and parked the car. I had become ill the previous night and was feeling unwell. Juliette did not hesitate in allowing me to recover in our room for which I am very grateful. The following morning we enjoyed a gorgeous breakfast, and lovely service. Nothing was too much trouble... We will definitely be returning.

Faye and Rachel (and Andy and Joe!)

We were originally looking for an affordable bed and breakfast in the South West of England, near a train station, to provide us with transport to Big Weekend. Something about Heathcliff House stood out and when we arrived we were so glad we chose this bed and breakfast. Nigel and Juliette made us feel welcome as soon as we arrived, so much so that we decided to make the seven-hour drive back down again just to stay at the bed and breakfast again this year.

There are so many things which make Heathcliff House stand out from a normal bed and breakfast; the good quality ingredients used in the breakfast, with the breakfast cooked to perfection, with the home made hand-churned butter to spread on top of your toast, the home made shortbread in the superior rooms plus many other little extras that really complete your stay.

We generally have some kind of break once a month however never normally stay in the same hotel twice however we love Heathcliff House so much we have already stayed twice and are planning our next trip down. We would highly recommend the hotel to anyone who is looking for a holiday in England.

Tim and Sarah, Darlington